Wert

Customer Support Help Center

What is Wert?

Supported countries

Cryptocurrencies you can buy from us and on what blockhains

Supported networks and tokens

Can I buy crypto if my residence address is in the state of ...?

Supported US states

Basic info on our service, supported regions, and compatible networks/tokens.

WERT

What is a wallet address and how does it work?

Wallet Address

Fees & Exchange rates

CRYPTO BASICS

If your crypto or other asset hasn’t shown up yet — don’t worry. Here’s how to check what’s going on and what to do next.

When will my order be completed?

Why did my payment fail?

3DS payment issues

The order failed, but my card was charged.

My order was cancelled. What should I do?

Understanding payment failures, order delays, and more

PAYMENTS AND ORDERS

I’m not receiving the OTP (One-Time Passcode)

Why do I need to verify my identity (KYC)?

Understanding and increasing your Purchase limits

When I enter data, it says “invalid name”

KYC Verification: Accepted Documents

How to enable camera access for Identity Verification?

Verification issues: Pending or Rejected

KYC requirements and troubleshooting tips

VERIFICATION AND LIMITS

How do I close my Wert profile?

Managing your payment cards

PROFILE

Seed phrase and private key - how to keep them safe

Understanding common tactics used by fraudulent actors is the best way to protect yourself and your funds.

How to identify scams and how to avoid them?

FRAUD AND SECURITY

Create a custom design with text, images, and links

Email our support

Try Wert

About Us

Terms and Conditions

Find answers and get help from Intercom Support and Community Experts

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