If your order failed, but you still see a charge in your banking app, don’t worry — this might be a temporary hold placed by your bank.
When a payment attempt fails, some banks may still reserve the funds for a short time. This can appear as a pending or even successful-looking transaction in your banking interface.
In most cases, the hold is automatically released within a few hours or days.
If the hold doesn’t clear after some time, we recommend contacting your bank directly — they’ll be able to confirm the status and timeline of the release.
If your bank is unable to resolve the issue, feel free to reach out to Wert Support — we’ll be happy to take a look on our end.