If your order failed, but you still see a charge in your banking app, don’t worry — this might be a temporary hold placed by your bank.
When a payment attempt fails, some banks may still reserve the funds for a short time. This can appear as a pending or even successful-looking transaction in your banking interface.
In most cases, the hold is automatically released within a few hours or days.
If the hold doesn’t clear after some time, we recommend contacting your bank directly — they’ll be able to confirm the status and timeline of the release.
If your bank is unable to resolve the issue, or confirms that the funds are not blocked on their side, please feel free to reach out to Wert Support via live chat or [email protected] — we’ll be happy to take a look on our end.