Open your Wert receipt — you can find it in the email we’ve sent you right after your purchase.
In the receipt, you can easily see the status of your order.
If the status is “Success”:
For a simple crypto purchase:
Check your wallet app:
Make sure the wallet you’re using supports the token you bought. Some wallets don’t display certain tokens by default — you may need to import the token manually using its contract address.
Check the blockchain link (TXID):
Click the TXID in your receipt to view the transaction on a blockchain explorer. If it shows as confirmed, the crypto has been delivered to the wallet address you entered during the purchase.
Still not seeing your crypto?
Double-check that you’re looking at the correct wallet address. If everything looks right but the funds still aren’t there, feel free to contact Wert support — we’ll help.
For a token sale or external platform purchase:
In this case, Wert only processes the payment — the delivery of your tokens, balance, or digital item is handled by the partner platform.
If the transaction shows as completed on the blockchain, but you haven’t received anything yet, please reach out to the support team of the platform where you made the purchase.
If the status is “Pending”:
This means your payment has already gone through (with Wert and your bank), and the transaction is now waiting to be confirmed on the blockchain.
This is normal — just give it a little time, it usually resolves on its own.
Some blockchains (like Bitcoin) are naturally slower.
If the transaction remains pending on the blockchain for several hours, feel free to contact Wert support with your Order ID.
If the transaction doesn’t appear on the blockchain at all, or if something seems off, feel free to reach out to Wert support with your Order ID — we’ll be happy to assist.