Wert

Customer Support Help Center

What is Wert?

Supported countries

Cryptocurrencies you can buy from us and on what blockhains

Supported networks and tokens

Can I buy crypto if my residence address is in the state of ...?

Supported US states

Basic info on our service, supported regions, and compatible networks/tokens.

WERT

What is a wallet address and how does it work?

Wallet Address

Fees & Exchange rates

CRYPTO BASICS

If your crypto or other asset hasn’t shown up yet — don’t worry. Here’s how to check what’s going on and what to do next.

When will my order be completed?

Why did my payment fail?

3DS payment issues

The order failed, but my card was charged.

My order was cancelled. What should I do?

Understanding payment failures, order delays, and more

PAYMENTS AND ORDERS

Learn how to check your phone signal, SMS spam or blocked messages folder, carrier settings, and other common reasons why an OTP may not arrive.

I’m not receiving the OTP (One-Time Passcode)

Why do I need to verify my identity (KYC)?

Understanding and increasing your Purchase limits

When I enter data, it says “invalid name”

KYC Verification: Accepted Documents

How to enable camera access for Identity Verification?

Verification issues: Pending or Rejected

KYC requirements and troubleshooting tips

VERIFICATION AND LIMITS

How do I close my Wert profile?

Managing your payment cards

PROFILE

Seed phrase and private key - how to keep them safe

Understanding common tactics used by fraudulent actors is the best way to protect yourself and your funds.

How to identify scams and how to avoid them?

FRAUD AND SECURITY

Create a custom design with text, images, and links

Email our support

Try Wert

About Us

Terms and Conditions

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.