If you haven’t received your one-time passcode, please try the steps below.
1. Make sure your mobile connection is stable
Make sure your phone has a strong and stable mobile signal. Poor reception, carrier outages, or maintenance may prevent OTP messages from being delivered on time.
2. Contact your carrier about SMS restrictions
Mobile carriers may sometimes block, filter, or delay automated SMS messages, including OTP codes. Please contact your carrier and ask whether messages from automated or international senders are being restricted.
3. Look in your SMS spam or blocked messages folder
Sometimes OTP messages may be automatically marked as spam or filtered into a separate folder by your phone or messaging app, and you may not receive a notification for them.
On iPhone (Apple Support)
Open the Messages app.
Tap Filters in the top-left corner.
Open Unknown Senders, Unknown & Junk, or Spam.
Look for the OTP message.
If you find it, mark it as Not Spam or move it back to your inbox.
On Android
The exact steps may vary depending on your phone and messaging app.
Google Messages
Open the Messages app.
Tap your profile icon or the three-dot menu.
Select Spam & blocked.
Check whether the OTP message is there.
If you find it, open the message and tap Not spam.
Samsung Messages
Open the Messages app.
Tap the three-dot menu.
Go to Settings.
Open Block numbers and messages.
Tap Blocked messages.
Check whether the OTP message is there - long-press the message, tap Unblock.
If you use another SMS app
Look for a folder called Spam, Blocked, Filtered messages, or something similar.
4. Restart your phone and try again
If you still cannot find the OTP, restart your phone and request a new code. This can help refresh your mobile connection and message delivery.
Need more help?
If you still can’t receive the OTP after trying these steps, please contact us via the chat box on the bottom right-hand corner of this page or email us at [email protected]. We’ll do our best to help you move forward.