When your payment fails, you'll see a notification in the widget explaining what happened and what you can do next.
There are many possible reasons for a failed payment — some are technical, others may be related to your bank or security checks designed to protect your transaction.
🔍 Common reasons for failed payments
Here are some of the most frequent causes:
Bank blocked the transaction
Some banks automatically block cryptocurrency-related payments as a precaution. You may need to contact your bank to confirm the transaction.
3D Secure (OTP) failed or wasn't completed
If you didn’t receive or confirm the one-time passcode from your bank, the transaction can't be authorized. Please contact your bank or card issuer — they can help identify the issue and ensure OTPs are delivered and approved correctly.
You exceeded your card's daily transaction limit
Some cards have daily spending caps. Try again later or contact your bank to raise the limit.
You used an expired bank card
Double-check that your card’s expiration date is still valid.
Insufficient funds
Ensure your card has enough balance for the payment, including any additional fees.
Technical error or browser issue
A slow internet connection or pop-up blockers can interrupt the payment flow. Try refreshing the page or using a different browser (we recommend Google Chrome).
Still having issues?
We're here to help — reach out to support, and we'll investigate what happened and guide you through the next steps.