The warranty provides coverage for “Hacks and Exploitation”: (not limited to) loss of access and ownership of the NFT due to exploitation on the blockchain by a third party without prior consent by the warranty holder. Please refer to your policy for further details.

You can connect to your wallet to see an overview of your warranted products and the details of the policy.

You can contact the Avata team by reaching out to [email protected] with your request.

Connect to your wallet in the Avata portal, https://my.avata.gg/ click on "moved from wallet" and start the claims process. Make sure to have the required documentation to hand.

There is no deductible, however please be aware that your policy will state the percentage of the purchase value that can be covered in a claim.

The policy starts immediately after purchase.

Depending on the type of coverage chosen, the warranty will last for a period of up to 90 days from the date of purchase.

At present it is not possible to renew a policy, however the Avata team is working to make this available in the near future.

The warranty can be cancelled by reaching out to [email protected] with your request. Please be aware no refunds for cancelled warranties can be provided.