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Why am I not receiving the OTP (One-time Passcode)?
Why am I not receiving the OTP (One-time Passcode)?
Yiting avatar
Written by Yiting
Updated over a month ago

We understand how frustrating it can be to wait for an OTP. Here are some common steps to troubleshoot:

  1. Check Your Phone Signal
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    Make sure you have a strong, stable signal. Poor reception can prevent OTP messages from coming through.
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  2. Verify Carrier Status
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    Check if your mobile carrier is experiencing any outages or maintenance that could impact message delivery.

  3. Review Phone Settings
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    Ensure your phone’s settings don’t block SMS messages from international numbers. Some carriers have security settings that block messages from certain senders by default. You may need to adjust these settings or reach out to your carrier for help in removing these restrictions.

  4. Need More Help?
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    If you’re still unable to receive the OTP, don’t hesitate to contact us for further assistance. We’re here to help!

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